NOYNIM IT Solutions provides a wide range of managed IT services to small and mid-sized businesses across the United States. NOYNIM was founded on the belief that all businesses, regardless of size, deserve affordable enterprise-grade IT solutions. Our goal is to perpetuate the growth of our clients, while helping them avoid the large overhead costs often associated with employing in-house IT staff.
Our team has experience managing a wide range of IT environments. From IT for small businesses with a few computers to complex large corporations with network security operations containing over 85,000 nodes, we offer custom IT solutions that accelerate the growth of our clients. We even have experience managing “three-letter” government agencies.
Specific Responsibilities
- Ability to answer multiple support calls
- Ability to troubleshoot and resolve issues remotely
- Issues include but not limited to: new user setup, printer troubleshooting, network connectivity, fileshare access
- Great IT troubleshooting skills
- Ability to interface with multiple clients on a daily basis
- Office 365 management
- Analyze complex IT business needs presented and recommend technical solutions; solve basic and complex IT malfunctions and performs troubleshooting
- Document/coordinate LAN activity, backups, maintenance, server upgrades and patching
- Maintain network hardware and software, including servers, peripherals, network nodes, terminals; implement WAN connectivity to meet requirements
- Ability to work with multiple COTS products such as: McAfee ePO, Symantec EP, Symantec backup exec, APC, Dell, ETC
- Strong knowledge in Microsoft server operating systems (2008, 2012) and Windows XP, 7, 8, 10, VMWare
- Coordinates third party maintenance for network hardware, software and services
- Support the network department in an administrative function during downtime for activities such as network department customer care calls, offering network services to clients
- Willing to learn attitude, always maintaining top IT skills and learning new technologies
- Other duties as assigned
Educational & Professional Credentials Required
- Bachelor’s degree in a relevant discipline (Computer Information Systems, Information System Technologies, Management Information Systems)
- Minimum GPA 3.0
- 3+ years in a related field, preferably in professional services and/or industry. Education can be substituted for experience
Required Knowledge & Skills
- Project management skills
- Technical proficiency in multiple areas including: security, networking, administration, and hardware
- Customer facing skills a must
- Leadership in a team environment and fostering client relationships
- Backup software, Hardware monitoring software, Windows 2000, 2003, 2008, 2012, XP, 7, 8
- Active Directory
- AD GPOs, Desktop support, troubleshooting
- Nmap & wireshark experience a plus
Compensation
- DOE
If you are interested in this position, please submit your resume and credentials in the form above.