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converting to shared mailbox in O365 doesnt free up a license

we have noticed that certain mailbox conversions from a normal user to a shared mailbox doesnt free up an O365 license.  to fix this simply launch  the windows azure active directory module for windows powershell.

 

authenticate into o365:

  • connect-msolservice

run the following powershell command:

remove the license:

*the license will include {} but dont include them in the below command

Set-MsolUserLicense -UserPrincipalName user@yourdomain.com –RemoveLicenses “license information from last command”

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