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Denver IT Consulting — Issues with Microsoft Patching

NOYNIM Denver IT Consulting has noticed several big issues with Microsoft patches the last few months.  A recent Microsoft patch broke Cisco AnyConnect which is a widely used VPN client.  Microsoft has lead the way for many years in having a world class patching program.  We all know the horror stories and extensive testing that is required by other vendors, Java being one of them.  Generally most people do not do extensive testing on Microsoft patches because it just works.  Microsoft does a lot of testing before any patch is released and things are getting more complicated with so many 3rd party vendors involved and numerous patches that need to be deployed constantly.

If you used Cisco VPN client or the Microsoft VPN client you were not affected by the latest release, but Cisco VPN client is end of lifed and most people don’t use Microsoft for VPN.  Cisco claimed that this was not their issue and pointed the finger at Microsoft while Microsoft stood strong and stated that Cisco needed to change things.  At the end of the day Microsoft deployed a fix which can be found here:

https://support.microsoft.com/kb/3023607

As a Denver IT Consulting Company we deal with patching issues regularly, but have seen more issues than normal beginning last year.  Here at NOYNIM we try and stay ahead of the curve by letting our clients know of bad patches before they are widely deployed.  There are times when we consult the client as some patches resolve critical security vulnerabilities that outweigh the risk of breaking applications.

One item that needs to be pointed out is cloud computing.  If you haven’t already noticed, cloud computing is revolutionizing how we think and act in IT.  Cloud is a very broad term and can mean different things depending on the vendor and application.  NOYNIM Denver IT Consulting is here to help so please call us if you ever need help with your IT Consulting needs.

Most small-mid sized companies move to multi-tenant cloud environment.  This is an environment that is shared between multiple clients and is not dedicated to one client.  A couple examples of these are sales force and office 365.  Instead of an organization subscribing to a dedicated servers they have a subscription which the vendor leverages in a multi-tenant environment.  This means that multiple companies utilize the same server/resources as others.  Take a look at Office 365, everyone checks their web-based email through the same portal (mail.office365.com).  there are other sites that provide access to Office 365 emails, but they are all Microsoft site.  You as an Office 365 subscriber will not get your own dedicated site, unless you have a special plan which is usually for government or large organizations.  Patching multi-tenant environments can be very challenging since so many people subscribe and use the same resource.  A lot of Office 365 configurations automatically push patches; in fact Office 365 gets patched before any on-premise applications do.  Those poses a risk for all the vendors that integrate with Office 365.  One bad patch can make life very hard on people.  Just imagine that you used a legacy application and couldn’t upgrade for some reason.  Microsoft could force you to upgrade just because they were no longer going to support your legacy app.  Organizations have less flexibility in staying behind in certain circumstances.  This can either be a blessing or a curse.

In order to make sure you maintain the highest uptime and support levels please call NOYNIM Denver IT Consulting at 720.524.8616 or email us at sales@noynim.com for further information.

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