3 Signs Your Overworked IT Staff Needs Help
Modern business owners face a host of challenges when it comes to their technology. Last year your IT team was likely navigating an onslaught of increased cybersecurity threats while transitioning your staff to a high-availability, collaborative remote work environment. IT is the backbone of most mature businesses, and incredibly difficult to manage.
If your business has an internal IT staff, chances are they feel overwhelmed, and even overworked. Fortunately, there is an alternative to hiring more staff. The term Co-Managed IT Services refers to a strategic partnership between your in-house IT team and an outsourced managed IT service.
When you engage an IT firm for Co-Managed IT Services, your internal IT team gets support from certified professionals with specialized expertise. These third-party IT experts have the resources and industry know-how to take the burden off of your internal team’s shoulders.
Knowing when the time is right to outsource is key. Here are three signs your overworked IT staff could use some help:
1. Your IT Staff is Burnt Out
In April of 2019, the World Health Organization distinguished burnout as a legitimate occupational phenomenon. Burnout is a stress-related issue that can impact employees across any department. However, IT is often hardest hit with feelings of extreme overwhelm.
Because IT is such a fast-paced and ever-evolving industry, tech pros can slip into cynicism about their roles. Technology changes so frequently that professionals often feel like they are treading water.
Their roles are so complex that day-to-day tasks often fall to the wayside. Responsibilities expand with each new employee, technology, and update. They are expected to do more with limited resources.
If your IT staff has trouble answering tickets on time or seem to be jaded by their roles, then it might be time to consider a Co-Managed IT Solution.
2. Special Projects Don’t Get Done
Another sign that your internal IT staff could use some support comes down to a lack of expertise. Business strategies and the technologies that enable them change all the time. Your IT personnel are bound to come up against a special project that is beyond their capabilities.
Co-Managed IT Services can provide a wide a range of experience and a depth of knowledge that empowers your business to accomplish any objective. Common special projects can include:
- Network infrastructure upgrades
- Server upgrades
- Deployment of managed IT services
- Vulnerability scans for compliance purposes
- Office 365 migrations
- Internet & Telecommunications upgrades
- Cloud Service migrations
A Co-Managed solution affords your team the ability to plan, implement, and maintain key technologies that can fuel your organization’s growth.
3. You Don’t Have a Layered Cybersecurity Strategy
One of the biggest reasons you might have an overworked IT department is cybersecurity. Rates of cybercrime are skyrocketing. Hackers grow more advanced in their tactics with every day. The pressure to implement and maintain a secure network is enough to drive anyone into overwhelm.
Your IT staff likely has a security solution in place but the truth is that cybersecurity requires a layered approach. Unfortunately, there is no silver bullet to protect your business from all cyberthreats. A solid cybersecurity plan will include:
- Staff Cybersecurity Awareness Training
- Phishing Attack Simulations
- Email Security & Encryption
- Endpoint Detection & Response (EDR, Next-Generation Anti-Virus)
- Cloud DNS Web Filtering
- Business Continuity Planning (BCP)
- Security Patching & Management
- Multi-Factor Authentication (MFA)
Implementing and maintaining these services requires access to resources and expertise. That is why an outsourced IT services firm is best suited to help develop your company’s cybersecurity plan.
NOYNIM IT Solutions
At NOYNIM, we offer comprehensive & completely customizable Co-Managed IT Services. Imagine having:
- Less downtime
- Increased employee productivity
- Fewer surprise expenses
- A feeling of clarity & understanding when it comes to your IT needs & requirements
We are an IT consulting company that values education, relevant work experience and strong customer service skills. Our team is composed of specialists who have obtained degrees in Computer Science, Cybersecurity, and Network Engineering. We offer services to just about every industry including manufacturing, legal, education, finance, government, non-profit, oil & gas, and healthcare.
NOYNIM was founded on the belief that all businesses deserve the same centralized support capabilities as large corporations, but at a fraction of the cost. Our goal is to perpetuate the growth of our clients. We help to avoid the large overhead costs often associated with employing in-house IT staff.
NOYNIM’s staff are leaders in the technology space. Our team has gold-standard and expert-level certifications with leaders in the technology space such as Microsoft, Cisco, Fortinet, VMware, and others. We act as innovation advisors to help you carve out a competitive advantage within your industry.
Our consultants help you bridge the gap between ambitious business goals and the technology strategies that will help you get there. We are proud to be among the best IT consulting firms in the nation.