IT Departments Face New Complex Challenges 

As we head into a new year, it is important to acknowledge that COVID-19 has drastically impacted the landscape of technology and business. The pandemic forced businesses to transform their digital strategies practically overnight.  

Now, IT leaders realize there is no end in sight for the accelerated pace of change. As businesses fight to survive in a shifting landscape, IT departments face a host of new challenges including burnout, lack of expertise, and wasting money on uninformed technological decisions.  

Fortunately, outsourced IT services are a viable option for business leaders who are losing faith in their team’s ability to cope with the new landscape of IT. In this article, we examine the obstacles currently facing in-house IT departments and offer a case for outsourcing some (or all) of an IT department’s responsibilities to an IT solutions provider.  

In-house IT

Burnout 

With nearly two years of COVID-19 now behind us, data is starting to emerge about the toll that a pandemic laden landscape has taken on IT professionals. Many technologists report feeling burnt out by the constant firefighting required to guide businesses through the initial shock of the pandemic and beyond. 

AppDynamics conducted interviews with 1,050 IT professionals in 11 global markets. The study found that 89% of technologists felt immense pressure at work in 2021. Additionally, 83% felt that their job became more complex after the pandemic. This research demonstrates that the urgent need to switch priorities, overcome challenges, and adopt new technologies proved to be too much for in-house IT personnel. 

Lack of Expertise 

Unfortunately, the pace of change is expected to continue to accelerate. Meanwhile, IT professionals are struggling to keep up. According to ZDNet, “one in five IT decision makers have little or no confidence in their teams’ ability to bring about positive change in the IT department over the next five years” largely because their team lacks expertise. 

Technology is accelerating so quickly that there is a gap between depth of knowledge and technological advancements. For example, critical advancements in AI, cybersecurity, and cloud infrastructure are outpacing the skillsets of most IT professionals. Many CIOs and IT leaders report a shortage of tech talent attributed to these skill gaps.  

Wasting Money 

As in-house IT departments scramble to bridge expertise gaps, many end up wasting money on uninformed technological decisions. The pandemic forced many businesses to make quick decisions that ultimately proved to be difficult to scale and adapt. 

A survey of 750 CIOs and other IT leaders by software company, Pegasystems, found that 58% of respondents felt that they had wasted between $1 million and $10 million over the past five years on insufficient IT solutions. Only 12% reported that their IT investments had paid off in the same timeframe.  

The Case for Outsourcing 

Modern businesses with internal IT staff are discovering that their IT department is overwhelmed and overworked. IT leaders also grapple with the challenge of recruiting tech talent that can keep pace with emerging technologies. 

Fortunately, outsourced IT services offer an alternative to hiring additional team members with specialized skills. An IT solutions provider can provide support to your current in-house team or take on the responsibilities of an organization’s IT department altogether.  

The benefits of outsourcing IT responsibilities can include: 

  • Access to IT professionals with specialized expertise
  • Less downtime 
  • Increased employee productivity 
  • Fewer surprise expenses 
  • Completion of special projects 
  • Improved cybersecurity posture 
  • Business continuity & disaster recovery planning 
  • 24/7 helpdesk 
  • More 

NOYNIM IT Solutions 

At NOYNIM, we offer comprehensive & completely customizable outsourced IT services. NOYNIM is an IT solutions provider founded on the belief that all businesses deserve the same centralized support capabilities as large corporations, but at a fraction of the cost. Our goal is to perpetuate the growth of our clients while supporting them as their outsourced IT department.  

NOYNIM offers outsourced IT services in Denver, Ft. Collins, Boulder, and Colorado Springs. We also service clients nationwide.